Join 150 Contact Centre Experts from across Asia at the 3rd annual ICCM&CRM conference
Continuing the success of the ICCM & CRM conference series across Asia, the International Contact Centre Management & CRM Asia Conference is back in Singapore next February. Speakers from across Asia will share their insights and expertise with expert contributors will be joining us from Thailand, Malaysia, Hong Kong, Indonesia, the Philippines and of course Singapore.
Join over 150 decision makers at this third instalment in the series.
Contact Centre management and CRM are increasingly tied to every company's marketing strategy. Customer experience is becoming a new focus for many for many contact centres and processes, standards as well as performance indicators are being set up to meet this new challenge.
A wide selection of technology solutions are available to help companies with a new approach to multi channel communication. However with budget still tight, call centre managers need to carefully plan expenses and upgrades of their support infrastructure.
This year's conference will cover the key challenges and latest developments of the past 12 months. With an increasing international outlook, ICCM & CRM Asia is partnering with organisations across the region to bring together the leaders in Asia's Call Centre Management.
Key topics for 2011
- Countering the effects of social media on customer service and communication
- Connecting marketing communication and customer service
- Evaluating profit based business models for your contact centre
- Implementing Multi Channel Service Strategies
- Improving service levels through enhanced customer data management
- Using customer intelligence to improve service levels
Feedback from past ICCM & CRM Asia Conferences
“Well organised event with a great platform for us to understand other company’s experience”
Pizza Hut Singapore
“Good presentations & case studies by various domain & technology experts"
NEC Asia Pte Ltd
