Welcome

About the Event

Questex Asia and the Hong Kong Call Centre Association (HKCCA) have teamed up to present you with this one day conference marking the 11th anniversary of the HKCCA Awards. Join us for a day of in-depth discussion on October 14th, followed by the HKCCA Awards Gala on October 15th.

Contact Centre Symposium 2010 will feature carefully selected practitioners and industry experts who will discuss current market outlook, challenges and opportunities.

Key topics include:

Call Centre Performance and Measurement

Creating an integrated sales and service culture
Intelligent Call flow to achieve zero abandoned calls: The Japan Way
Delivering an end to end customer experience

Talking Finance – revenue generation and profitability enhancement

Can every contact centre can be a revenue generator? Challenges and opportunities
Achieving better sales and telemarketing results with unified communication
Accelerating your contact centre profitability through the use of dynamic customer analytics tools

Future technologies

New technologies that enhance customer service and revenue
What do next generation contact centres look like and what do we have to know?

Dear HKCCA Members,

I guess many of you are busily preparing for the HKCCA Awards assessment and are also excited about the prospect of receiving the Awards in the Gala Dinner at the Hong Kong Disneyland Hotel on 15 Oct 2010. This year, there are more reasons to be excited about other than the Awards.

HKCCA, in partnership with ICCM & CRM Asia proudly present Contact Centre Symposium 2010 - Creating a Contact Centre for a "Wow" Customer Experience.

The Symposium will take place on 14 Oct 2010, the day before the Awards Gala Dinner. It features great speakers, subject matter experts and seasoned contact centre practitioners in the AP region, sharing views and insights in contact centre and customer experience management. This is the contact centre event you just cannot afford to miss. Please read further details on this site and book your seats now!

Best regards,

signature

Rayland Chan

Executive Director HKCCA

Target Audience

ICCM & CRM Asia attendees are key buyers looking for solutions and information to maximize the effectiveness and profitability of their call center and customer service operations.Our events are attended by over 120 end-users with over 50% of attendees being decision makers and budget holders.